Resonanz X-Ray support
Resonanz X-Ray is available for business and professional use only, not private customers' personal investment use.
For help with access, sign-in, uploads or analysis, email info@resonanzcapital.com with the subject “Resonanz X-Ray support”.
Include your AI platform, the approximate time of the issue and a short description of what you were trying to do. If an error includes a reference code, include that code. Remove confidential information from screenshots and use a small synthetic example when explaining a data problem.
Never send passwords, sign-in codes, security tokens or unredacted confidential investment files in a support message. If more information is needed, we will agree how to provide it.
Getting connected
During the private rollout, contact us for installation instructions for your platform. Use the Resonanz X-Ray connection provided to you and complete its sign-in flow. Do not enter a password into the chat itself.
If the app was recently updated, refresh its available tools or reconnect it, then try a new conversation with X-Ray selected.
Email verification
Complete the verification step shown during sign-up. Check spam or junk mail if the message has not arrived, and use the resend option if the sign-in screen offers one. Confirm that you entered the correct email address.
After verification, return to the connection flow and sign in again if needed. Contact support if you remain blocked. We will never ask you to send us your verification code.
Uploads and missing values
Ask X-Ray for a template matching your data frequency. Supported analytical imports use CSV, Excel or JSON layouts with dates, values and their meaning. An Excel file should contain values, not formulas or macros.
If a calculation reports missing information, explain what the missing dates or values represent. Avoid filling them with zeros simply to make the analysis run. Different calculations can need different histories and conventions.
Expired data or an interrupted calculation
Working datasets are temporary. If a dataset has expired or the service has restarted, upload the source again. Signing out or disconnecting the app is not the same as deleting your account or your conversation history.
If the service is busy, wait briefly and retry. For a large request, start with one calculation, fewer investments or a shorter period that still meets the analysis requirements.
Removing data or closing an account
To remove working data, ask X-Ray to delete the relevant dataset and review the scope of the deletion. Deleting an original upload also removes its dependent working versions and analyses. This does not remove files or results retained in your AI platform or on your device.
For account closure or a privacy request, email info@resonanzcapital.com with the subject “Resonanz X-Ray privacy request”. We may need to verify your identity before acting on the request. See the privacy notice.
For a formal complaint, use complaints@resonanzcapital.com.